Privacy Policy

Last Updated: August 3, 2026

IndoWorld Visa (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website indoworldvisa.com or engage our visa consultancy services.

1. Information We Collect

a) Personal Identification Information

• Full name, date of birth, gender
• Passport number, passport expiry date, nationality
• Email address, phone number, WhatsApp number
• Residential address

b) Travel & Immigration Information

• Travel history, previous visa approvals and refusals
• Destination country and purpose of travel
• Employment details, educational qualifications
• Family information (where applicable for dependent applications)

c) Financial Information

• Bank statements and financial proof (as required for visa applications)
• Income tax returns and salary slips
• Payment details for service fees (processed securely — we do not store card numbers)

d) Website Usage Information

• IP address, browser type, device information
• Pages visited, time spent on site, referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

• Processing and submitting visa applications on your behalf
• Communicating with you about your application status
• Verifying your identity and eligibility for visa services
• Responding to your enquiries via phone, email, or WhatsApp
• Sending important updates about visa regulations and policy changes
• Improving our website content and service quality
• Complying with legal and regulatory obligations
• Sending occasional newsletters or service updates (you may opt out at any time)

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Embassy / Consulate / High Commission: Your documents are submitted to the relevant embassy as part of the visa process.
• VFS Global / TLS Contact / BLS International: Authorised visa application centres for biometrics and document collection.
• Government Authorities: Where required by law, court order, or regulatory requirement.
• Service Partners: Trusted third parties (e.g., document translation, attestation) bound by confidentiality agreements.
• Payment Processors: Secure, PCI-DSS compliant gateways for processing service fees.

4. Cookies Policy

Our website uses cookies to enhance your browsing experience. We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Google Analytics to understand how visitors use our site
• Marketing Cookies: To show relevant advertisements via Google Ads and Meta Ads

You can disable cookies in your browser settings. Disabling cookies may affect some website functionality.

5. Data Retention

• Active clients: Duration of service engagement plus 3 years
• Completed applications: Up to 5 years for reference and compliance
• Website enquiries: Up to 2 years
• Financial records: As required by applicable tax laws (typically 7 years)

6. Data Security

We take reasonable measures to protect your personal information, including SSL/TLS encryption, secure document storage, restricted staff access, and regular security reviews. However, no method of internet transmission is 100% secure.

7. Your Rights

Under applicable privacy laws including India’s Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Withdraw Consent: Opt out of marketing communications at any time
• Data Portability: Receive your data in a structured, readable format
• Grievance Redressal: Lodge a complaint with the Data Protection Board of India

8. Third-Party Links

Our website may link to third-party sites (embassy portals, government sites, VFS Global, etc.). We are not responsible for their privacy practices. Please review their policies before submitting personal information.

9. Children’s Privacy

Our services are not directed at children under 18 without parental consent. Where a visa application involves a minor, the parent or guardian is responsible for providing consent on their behalf.

10. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated “Last Updated” date. We encourage you to review this page from time to time.

11. Contact Us

For any questions or requests regarding this Privacy Policy or your personal data, please reach out: