Privacy Policy

Effective Date: 4 October 2026  |  Last Updated: 4 October 2026

This Privacy Policy explains how IndoWorld Visa & Education Services collects, uses, shares and protects personal information when you use this website or engage us for visa, immigration or overseas education consultancy and support.

1. Who We Are

This Privacy Policy is issued by IndoWorld Visa & Education Services (“IndoWorld”, “we”, “us”, “our”), the public-facing brand of IndoWorld Visa and Education Services LLP, Vadodara, Gujarat, India. We provide visa, immigration and overseas education consultancy and support services.

For privacy questions and requests, please write to info@indoworldvisa.com.

2. Scope

This policy applies to personal information we receive through:

• website enquiries and consultation requests
• forms on this website
• email
• phone and WhatsApp, where used in connection with our services
• client onboarding and service provision
• documents you send us
• technical information collected when you use this website

It should be read with our Terms & Conditions.

3. Information We May Collect

We collect only the information that is relevant to your enquiry or engagement. Depending on the service, this may include:

Identity and contact

• name, email address and phone number
• address, where relevant
• date of birth, where relevant

Passport and travel

• passport details and passport copies
• travel history and visa history
• proposed travel information

Immigration and application

• previous visa refusals and immigration history
• family information, where relevant
• sponsor or invitation information
• application details

Education and employment

• qualifications and educational records
• employment, business and work-experience details
• language-test information, where relevant

Financial and supporting evidence

• bank statements and income evidence
• tax and financial documents, where you choose to provide them
• property, business or asset documents
• source-of-funds information

Communications

• enquiries and correspondence
• service-related messages
• documents you send to us

Application account details

Where you engage us to book an appointment on an official portal, you may need to give us log-in details for your account on that portal. We use them only for the agreed service, and we recommend that you change them once the service is complete.

Technical information

When you visit this website, some technical information is collected, as described in the section on cookies and similar technologies below. When you submit our contact form, we receive the details you enter – your name, email address, phone number, city, the service you are interested in and your message – together with the page from which the form was sent.

4. Why We Use Information

We use personal information to:

• understand your circumstances
• assess visa, immigration and education pathways
• provide consultancy and guidance
• review supporting evidence
• identify inconsistencies or missing information
• prepare, or assist with, application forms and documentation
• assist with appointments where we are engaged to do so
• communicate with you
• maintain service and payment records
• issue GST and other tax records
• comply with legal obligations
• respond to complaints
• protect our business and systems

5. Application and Government Disclosure

Where it is required or appropriate for the service you have engaged us to provide, we may give your information to the relevant immigration authority, embassy or consulate, visa application centre, university or institution, government department or other authority. IndoWorld does not independently decide government outcomes; those decisions are made by the relevant authority.

6. Third-Party Service Providers

We may share information with service providers where this is needed to provide the service. Depending on the engagement, these may include:

• appointment and application platforms
• document, translation or notarisation providers, where engaged
• payment, accounting and tax service providers
• technology and communication providers we use to run our website, forms, email and messaging

We share only what is reasonably needed for the purpose.

7. No Sale of Personal Information

IndoWorld does not sell clients’ passport, financial, immigration or other personal information to any third party.

8. Your Responsibility

Please give us accurate information, and please do not send sensitive information or documents that are not relevant to your enquiry or engagement. If you are unsure what to send, ask us first.

9. Data Security

We take reasonable measures, appropriate to the nature of the information, to protect personal information from unauthorised access, misuse, loss or disclosure. No method of transmission or storage can be guaranteed to be completely secure, so please take care when sending sensitive documents.

10. Data Retention

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including:

• completing the service
• keeping business and accounting records
• meeting legal obligations
• resolving disputes
• preventing fraud and protecting security
• establishing or defending legal claims

When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

11. Access, Correction, Deletion and Other Requests

To ask about the personal information we hold, or to ask us to correct, update or delete it, please email info@indoworldvisa.com. We will consider requests in line with applicable law, our legitimate business and legal requirements, and the nature of the information. Some information may need to be kept to meet legal obligations, so we cannot always delete it on request.

We handle personal information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the rules made under it, as their provisions come into effect.

12. Marketing Communications

If you receive promotional communication from us that you do not want, please tell us at info@indoworldvisa.com and we will take reasonable steps to stop it. Messages that relate to a service you have engaged us for may continue where needed.

13. Cookies and Similar Technologies

When you use this website, cookies and similar identifiers may be set. On our current website these include:

• identifiers set by our contact-form plugin, which help it work and help us understand how enquiry forms are used
• visitor and session identifiers set by site-traffic tools that come with our hosting platform, used to measure visits to the website
• cookies needed for the website to function

The website also loads fonts from Google Fonts, shows a Google Maps map on the Contact page, and plays client testimonial videos from YouTube when you choose to watch them. These providers may receive technical information, such as your IP address, when that content loads, and their own privacy policies apply.

You can control or delete cookies in your browser settings; some features may not work as intended if you block them. If we add other analytics or advertising tools in future, we will update this policy.

14. Children and Minors

Our services are used by individuals and families. Where an application or enquiry involves a minor, we ask that a parent or legal guardian provide the information and give instructions on the minor’s behalf.

15. Third-Party Websites

This website may link to government, embassy, university and other third-party websites. They have their own privacy practices, and we are not responsible for them. Please read their policies before you share personal information with them.

16. Policy Changes

We may update this Privacy Policy from time to time. The latest update date is shown at the top of this page.

17. Contact

IndoWorld Visa & Education Services
IndoWorld Visa and Education Services LLP
Business address (principal place of business as per GST registration): A-313, Atlantis, Vadiwadi / Sarabhai Compound, Vadodara, Gujarat – 390007, India
Email: info@indoworldvisa.com
Attention: Ms Ami Desai, authorised signatory